Shipping policy

Shipping Policy

Thank you for choosing Asmaba.com. We are committed to provide a smooth, reliable, and timely delivery experience for all our customers. Please review our shipping policy below.

1. Processing Time

• Payments are processed within 3 business days.
  
  

• Orders placed on weekends or public holidays will be processed on the next business day.
  
  

• Orders are processed within 24 hours after payment confirmation.

• Processing time does not include shipping transit time.
  
  

2. Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on weight, dimensions, and destination.
  
  

• Estimated delivery times will be between 15-20 days. (We are so sorry for this time window and we are working on it to be as fast as possible).

• Please note: Delivery delays can occasionally occur due to unforeseen circumstances such as weather, carrier delays, or customs inspections.
  
  

3. Shipping Locations

We currently ship to:

• Domestic: United States
  
  

• International: N/A
  
  

4. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information.
  
  

• Tracking updates may take up to 24 hours to appear after shipment.
  
  

5. Customs, Duties & Taxes (For International Orders)

• Asmaba is not responsible for any customs duties, taxes, or fees applied to your order.
  
  

6. Lost, Stolen, or Damaged Packages

• We are not responsible for packages lost, stolen, or damaged after delivery confirmation however, If your package is lost or arrives damaged, please contact us, we will assist you in filing a claim with the carrier.
  
  

7. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.
  
  

• If a package is returned due to an incorrect address, reshipping fees will apply.
  
  

8. Contact Us

If you have any questions regarding your order or shipping, please contact us at:
📧 customer_service@asmaba.com